Privacy Policy

Bespoke Website Designs ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website or services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following personal data:

• Name, email address and telephone number provided via our contact and consultation forms.
• Business name, website type and project details you choose to share.
• Communications with us (emails, call notes).
• Technical data such as IP address, browser type, device information and cookie data.

We use your personal data to:

• Respond to enquiries and consultation requests.
• Provide quotes and deliver the services you've requested.
• Manage active projects and ongoing maintenance contracts.
• Send service-related communications and updates about your project.
• Comply with our legal obligations.

We process your data on the basis of (a) your consent when you submit a form, (b) the performance of a contract for services, and (c) our legitimate interests in operating and improving our business.

Our website uses cookies. See our Cookie Policy for details of which cookies we use and how to manage your preferences.

Data submitted via our call-back and consultation forms is stored securely in our database and emailed to our enquiry inbox. We use this data solely to respond to your enquiry.

We do not send unsolicited marketing emails. You'll only receive emails directly related to enquiries you've made or projects you've commissioned.

Enquiry data is retained for up to 24 months unless we go on to work together, in which case project-related data is held for the duration of our relationship and 7 years thereafter for tax and accounting purposes.

We do not sell your data. We may share data with trusted processors (e.g. hosting, email and analytics providers) who are bound by contract to protect it. We never share your data with third parties for marketing.

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use industry-standard technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls and secure cloud infrastructure.

For any privacy questions or to exercise your rights, please use the contact options on our homepage to request a callback or book a free consultation.